Terms and Conditions

Global Tradein B.V. (“NorthLadder”) has collaborated with Amazon Europe Core SARL, Amazon EU SARL and/or their affiliates (“Amazon”) to provide trade-in services to customers of Amazon.

The trade-in transaction is governed by these terms, made by and between the individual aged 18 or over who uses NorthLadder’s trade-in services (the “Customer” or “You”) and NorthLadder (the “Agreement”).

Customer acknowledges and accepts that Amazon is not a party to this Agreement and shall therefore have no responsibility or liability under these terms.

A “Product” shall mean: any eligible electronic device purchased within the applicable jurisdiction, including Mobile Phone, Laptop, Tablet, Earphones, Smart Watch, Gaming Console, Camera and Speakers that are accepted by NorthLadder for trade-in services within the applicable jurisdiction.

You acknowledge and agree that Amazon shall be neither liable nor responsible for any actions or inactions of NorthLadder in relation to the Offer or its benefits.

By agreeing to accept NorthLadder’s quoted price for purchasing the Product, whether initial or revised (the “Offer”), you hereby represent, warrant and covenant that:

a. You are the sole; absolute; and lawful owner of the Product.

b. The Product was exclusively for personal use, not for business or commercial use.

c. The Product, along with all accessories, under the Offer is genuine and is not counterfeit, and is free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.

d. Wherever applicable, You have provided Product details, including its condition, and these are as stated at the time of availing the Offer.

e. In the event the Product is a mobile, laptop, tablet or smart watch, the Product is in working condition. You must remove any scratch-guard, screen-guard, tempered glass, or other protective covering applied to the screen of the Product.

f. You have deleted all personal data, signed out of your iCloud (iOS) / Google (Android) or similar accounts, and removed any lock code or passwords. You must also remove any SIM, memory, or eSIM cards before handing over the Product. Any remaining SIM or memory cards will not be returned and will be destroyed. NorthLadder is not liable for any data on unremoved cards.

g. The battery of the Product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.

h. The Product should not be damaged, broken, or otherwise tampered with.

i. The Product should match the details entered while placing the Order.

NorthLadder agrees to purchase the Product at the value quoted in the initial Offer, subject to inspection and verification of the Product. If the inspection identifies any difference in the Product details or condition compared to the Customer’s declaration, NorthLadder may issue a Revised Offer reflecting the updated valuation.

4.1 Quote Validity
The quoted Offer is valid for a maximum of ten (10) days from the date of trade-in submission. The Customer must arrange shipment of the Product within this period. If the Product is not handed over to the courier within this validity window, the Offer shall expire automatically and the Customer will no longer be eligible for the quoted trade-in value. A new submission will be required.

4.2 Inspection and Grading
After the Product is received, NorthLadder will inspect and verify its condition. Device condition is assessed in accordance with NorthLadder’s grading criteria as published on the NorthLadder website at the time of the trade-in. The Customer acknowledges having reviewed these criteria prior to self-declaring the device condition. Inspection includes, but is not limited to, verification of the Product model, storage capacity, functionality, cosmetic condition, battery health (where applicable), activation lock status, accessories (where required), and any other characteristics affecting the Product value. NorthLadder’s assessment of the device condition shall be final and binding and shall take precedence over the Customer’s self-declaration in all cases.

4.3 Condition Matches Declaration
If NorthLadder’s inspection confirms that the Product matches the Customer’s declaration, the trade-in will proceed automatically at the quoted Offer and the Product will not be returned.

4.4 Revised Offer
If the condition differs from the Customer’s original description, NorthLadder may issue a revised Offer (the “Revised Offer”). Such Revised Offer shall be made within seven (7) business days of receipt of the Product by NorthLadder.

4.5 New Offer (Device Mismatch)
If the Product received by NorthLadder differs materially from the Product declared by the Customer at the time of the Offer, NorthLadder may, at its sole discretion, either (a) decline to make any purchase offer for the Product received and return it to the Customer, or (b) issue a New Offer reflecting the value of the Product actually received (the “New Offer”).

4.6 Customer Response to Revised or New Offer
Once you have received a Revised Offer or New Offer, you have seven (7) days to either (1) accept the offer, or (2) reject it and request the return of the Product. Failure to respond within seven (7) calendar days after the Revised Offer or New Offer has been sent to the registered email address shall be deemed acceptance of the offer. NorthLadder will retain the Product and proceed to complete the trade-in. The order will no longer qualify for cancellation once completed.

4.7 Final Inspection Authority
NorthLadder reserves the right to use manual inspection, diagnostic software, photographs, videos, and automated testing tools when assessing the Product. All inspection records may be retained as evidence supporting the final assessment.

Payment is made within three (3) business days of confirmation that the device meets purchase criteria, or within three (3) business days of counteroffer acceptance. NorthLadder is not responsible for errors in the bank details provided by you.

Where the trade-in involves shipment of the Product, the following conditions apply:

6.1 Shipping Label and Drop-Off
NorthLadder will provide the Customer with a prepaid shipping label, enabling the Customer to ship the Product free of charge. The Customer must hand the Product over at a designated UPS drop-off point and ensure it is properly packed in shipworthy condition before doing so.

6.2 Packaging Standards
The Customer must package the device securely to ensure safe transport. This requires: (a) use of a rigid, sturdy box with intact flaps; (b) wrapping the device in bubble wrap or anti-static foam with a minimum of two (2) inches of cushioning on all sides; (c) filling all empty spaces with appropriate packing material to prevent movement during transit; and (d) sealing all seams with strong packing tape (masking tape, cellophane tape, or string must not be used). NorthLadder shall not be liable for damage caused by inadequate packaging, and inadequate packaging may adversely affect the outcome of any lost or damaged shipment claim.

6.2A Transit Risk and Additional Items
The Customer is responsible for securely packaging the Product before handing it over to the courier. NorthLadder shall not be liable for any loss, damage, scratches, deterioration, or missing items arising during transit.
NorthLadder purchases and assesses only the Product and any accessories specifically required for the relevant trade-in category. Any boxes, packaging, cases, screen protectors, manuals, accessories, or other additional items sent with the Product may be discarded or recycled and will not be retained, returned, or separately compensated irrespective of final trade-in outcome.
The Customer is solely responsible for ensuring that only the Product intended for trade-in and any required accessories are included in the shipment. NorthLadder accepts no responsibility for any other items inadvertently included in the package.

6.2B Verification of Shipment Contents
NorthLadder’s inspection and assessment are based solely on the contents of the shipment received. Customers are solely responsible for ensuring that the Product and any required accessories handed over to the courier match the details declared during the trade-in submission.
NorthLadder reserves the right to record the opening of shipments and the inspection process using photographs, video recordings, or other appropriate means. In the event of any dispute regarding the contents of a shipment, the Product received, or the condition of the shipment upon opening, NorthLadder’s inspection records, including photographs and video recordings where available, shall be considered the primary evidence for determining the contents and condition of the shipment upon receipt.
NorthLadder reserves the right to rely on such inspection records when determining eligibility, grading, pricing, or resolving any customer dispute relating to the shipment.

6.3 Accessories.
Accessories (including chargers, cables, headphones, and original boxes) must not be included in the shipment and will not be returned if received.
As an exception, for all non-mobile and non-tablet categories (including but not limited to smartwatches, laptops, gaming consoles, and earphones), the Customer is required to include the original charger and charging cable as a mandatory requirement. This is necessary as each device category uses its own proprietary charging standard, and NorthLadder requires the appropriate charger to complete a full assessment of the device.
Where the Customer has confirmed during the trade-in submission that the charger and charging cable are included with the device, failure to include them in the shipment will be treated as a material misrepresentation of the device details. In such cases, NorthLadder reserves the right to issue a New Offer reflecting the revised assessment, or to return the device to the Customer at the Customer’s cost.
Devices in these categories received without the required charger, irrespective of the Customer’s declaration, will not be eligible for trade-in at the original quoted value and may be returned to the Customer at the Customer’s cost.
Any accessories (e.g., watch straps), cables, adapters, retail boxes, manuals, or other items voluntarily included by the Customer that are not expressly required under these Terms are sent entirely at the Customer’s own risk. NorthLadder accepts no responsibility for retaining, returning, or compensating the Customer for such items.

6.4 Proof of Handover
The Customer must obtain and retain proof of device handover to the courier (such as a pickup confirmation or drop-off receipt). This document is required to support any lost shipment claim. NorthLadder will not entertain lost device claims submitted without proof of handover.

6.5 Lost Device

In the event of a confirmed loss by the courier, NorthLadder will facilitate the claim process with the carrier on the Customer’s behalf. Courier claim processes may take between four (4) to six (6) weeks depending on the carrier’s timeline. Payout is conditional on a successful claim outcome from the carrier.
Loss during shipment may occur in two scenarios:
(a) Inbound Shipment (Customer to NorthLadder): Any payout will be based on the value declared by the Customer at the time of trade-in submission. NorthLadder accepts no liability beyond this declared value. The Customer must provide valid proof of handover to support any claim.
(b) Return Shipment (NorthLadder to Customer): Any payout will be based on NorthLadder’s assessed value as per the Revised Offer or New Offer issued, and not the Customer’s original self-declared value. NorthLadder will provide proof of dispatch to support the claim.

Ownership of the Product passes fully, unconditionally, and irrevocably to NorthLadder upon completion of inspection, where the device condition is confirmed to match the Customer’s self-declaration. No further acceptance is required from the Customer at this stage; the transfer is automatic.

Where a Revised Offer or New Offer is issued, ownership transfers upon the Customer’s acceptance of that offer, or upon the expiry of the seven (7) day response window, whichever is earlier.

By sending the Product to NorthLadder, the Customer waives all claims to ownership of, and any data contained within, the Product.

a. You shall be responsible for removing all data stored on the Product, including personal data, and any stickers present on the Product before handing it over to NorthLadder.

b. NorthLadder shall not be held liable any data or information stored on the Product, that was not removed by you before handing over the Product, is stolen, transferred or used by any other person or entity once you have sold the Product to NorthLadder, or any registered dealers of NorthLadder.

c. In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Amazon or its affiliates, NorthLadder, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.

If any data remains and is accessed by third parties, you agree that neither Amazon, NorthLadder, nor any affiliated partners are liable for any data loss, misuse, or unauthorized access.

d. NorthLadder ensures secure data deletion on all received Products using appropriate technology and in compliance with applicable laws. Data deletion may occur immediately upon receipt of the Product, regardless of whether a quoted price is subsequently accepted or rejected. Data deletion follows recognised security standards and is properly documented and audited. NorthLadder will not perform any backup of the Product before proceeding with deletion or restoration and is not responsible for any loss of data, information, or content stored on the Product after it has been received.

All Products must be unlocked, with no iCloud, Google FRP, or carrier locks.
Locked devices will not be accepted and may be returned or recycled at our discretion

You warrant that the Product is not, and has not been reported as, lost or stolen, and is not subject to any network, carrier, IMEI or other block, barring or blacklist. NorthLadder may verify the Product against recognised industry databases (including IMEI and blacklist-checking services) before or after receipt.

If, at any time, a Product is found to be blocked, blacklisted, barred, reported lost or stolen, counterfeit, or otherwise associated with fraud, NorthLadder may, at its sole discretion and without liability to you: (a) withhold or reverse any payment; (b) retain the Product; and (c) report the Product and the associated transaction details to the police, the relevant network operators, and applicable industry databases. No payment shall be due to you in respect of any such Product.

You consent to provide your personal information, including photographic ID (if required), to complete the trade-in process.
NorthLadder will process your personal data in accordance with the EU General Data Protection Regulation (GDPR). Full details are available in the NorthLadder Privacy Policy.

This Agreement is governed by the laws of the country in which you reside. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of your country of residence, in accordance with applicable laws.

NorthLadder complies with all applicable legal and regulatory requirements and does not offer services where restricted.

The Customer must retain a copy of transaction records for future reference.

The Customer is responsible for keeping their account details secure and for any activity carried out under their account.

Only individuals aged 18 years and above may participate in this program. Minors are not permitted to register or use NorthLadder’s services directly.

14.1 Pre-Inspection – Courier Handover
Once the Customer hands over the Product to the courier, the Customer has confirmed their intent to trade in the Product at the self-declared price and condition. No cancellation is permitted from this point onwards.

14.2 Post-Inspection – Condition Matches Declaration
If the device condition is confirmed to match the Customer’s self-declaration, the trade-in proceeds at the agreed price and the sale is final. No cancellation or refund is possible.

14.3 Post-Inspection – Condition Differs from Declaration
If the device condition differs from the Customer’s self-declaration and a Revised Offer is issued, the Customer may either accept the Revised Offer or reject it and request the return of the Product. This is the only stage at which a cancellation right exists. Return of the Product in this scenario is subject to the applicable return fee. Once the Customer accepts the Revised Offer, or fails to respond within seven (7) days, the sale is final and no further cancellation is permitted.

Nothing in this Agreement limits or excludes NorthLadder’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, NorthLadder, its shareholders, agents, and employees are not liable for any damages arising out of or in connection with this Agreement unless caused by NorthLadder’s own intentional misconduct or gross negligence. In the event of a breach of a material contractual obligation, NorthLadder’s liability shall be limited to foreseeable, contract-typical damages. The Customer does not provide any warranty or assume any liability for material defects in the Product after it is purchased by NorthLadder, except in cases of fraudulent concealment, intentional misconduct, or gross negligence.

Nothing in this Agreement affects your mandatory statutory rights as a consumer that cannot be excluded or limited under applicable law. Where any provision of this Agreement conflicts with such rights, your statutory rights prevail.

NorthLadder may amend these terms from time to time. The version of these terms in force at the time of your trade-in submission will apply to that transaction. The current version is published on the NorthLadder website.

This Agreement constitutes the entire agreement between you and NorthLadder in relation to its subject matter and supersedes any prior arrangements between the parties. NorthLadder may assign, transfer or subcontract any of its rights or obligations under this Agreement. You may not assign or transfer any of your rights or obligations under this Agreement without NorthLadder’s prior written consent.

If any clause of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and applicable statutory provisions shall apply. Where no such statutory provision exists, a replacement clause that best reflects the original economic intent of the parties shall be deemed agreed.

Consumer Participation Conditions:

1. Only one Trade-in participation for a Pixel 11, Pixel 11 Pro, Pixel 11 Pro XL or Pixel 11 Pro Fold (all sizes and all colors) purchased through an Amazon account, per bank account and per individual (same name, same surname, same postal address).

2. The eligible smartphone must be new and not refurbished, purchased directly from Amazon (www.amazon.fr) with the wording “Sold and shipped by Amazon.”

3. The name that appears on your bank account must be the same as the beneficiary of the offer (the one you enter in the online participation form).

4. Offer valid for consumers and professionals domiciled in France.

5. Purchase your new device between August 12 and September 1, 2026. Confirm your participation by October 1, 2026 and follow the email instructions to ship your old device.

6. The Previous-Generation Pixel Bonus is only applicable when the traded-in device is a qualifying previous-generation Google Pixel model including all previous generations. The Standard Bonus applies to all other eligible smartphones. The traded-in device model will be verified by NorthLadder during the trade-in assessment process.

7. The Standard Bonus and the Previous-Generation Pixel Bonus are cumulative for eligible trade-ins of qualifying Pixel devices. They are not redeemable separately as cash alternatives.

8. For more details, you can contact NorthLadder at the following email address: amazon.frsupport@northladder.com. Assistance is available from Monday to Friday, from 9 am to 6 pm. You will receive a response within 24 hours.